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The Seven Step Path to Sustaining Success

January 31, 2011

Filed under: General

“The success of any venture always starts with a passionate, committed and motivated person who empowers their team to deliver great customer experiences,” so says Dennis Price on his recent blog for Inside Retailing. And we couldn’t agree more.

And how do you do that, I hear you ask. Management guru, Tom Peter’s has the answer:

You take care of the people.
The people take care of the service.
The service takes care of the customer.
The customer takes care of the profit.
The profit takes care of the re-investment.
The re-investment takes care of the re-invention.
The re-invention takes care of the future.
(And at every step the only measure is EXCELLENCE.)

Tags: customer, people, service, experience

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